Refunds
We want you to be completely satisfied with your purchase from VillageMart. If for any reason you are not satisfied with your purchase, you may request a refund within 7 days of receiving your order. To request a refund, please contact our customer service team at gd.new.villagemart@gmail.com
- Eligibility: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. We reserve the right to refuse refunds for items that do not meet these criteria.
- Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
Returns
In addition to refunds, we also accept returns for exchange or store credit. If you would like to return an item for exchange or store credit, please contact our customer service team at gd.new.villagemart@gmail.com within 10 days of receiving your order.
- Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. We reserve the right to refuse returns for items that do not meet these criteria.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team at gd.new.villagemart@gmail.com as soon as possible. We will work with you to arrange for a replacement or refund.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at gd.new.villagemart@gmail.com
By making a purchase from VillageMart, you agree to be bound by this refund and return policy.